Check your CUCM Service Parameters for "Enable Telepresence Interactions." Ensure your Jabber clients are on version 12.8 or higher for the best H.265 and screen flow sharing support. Have you successfully migrated away from Jabber to Webex for Telepresence control? Let us know in the comments below.
External contractors don’t need a full Webex license. If your firewall rules allow, a Jabber user on a guest network can dial the Telepresence endpoint directly for a secure, encrypted point-to-point call. The "Gotcha" (Be Honest) Let’s be realistic: Cisco is pushing Webex App as the future. However, many legacy organizations running on-prem CUCM (Call Manager) and Telepresence Conductor still rely on Jabber because Webex App requires cloud registration for certain Telepresence features.
April 14, 2026 | Reading Time: 4 Minutes