She clicked “Unblock” in the app. The button grayed out. Then:

She dragged her one-wheeled suitcase up three flights of stairs, plugged her phone in, and called Santander.

A bot answered: “I understand your frustration. Please call the number above.”

Ana frowned. "One second." She tried again. Same error. She opened the Santander app—the blue wheel of doom spun for a full minute before loading.

She pressed 1.

She did.

She ordered a pizza. It went through.