Later that day, Mrs. Gartner returns. She walks slowly to the muesli aisle. She does not look up at the third shelf. She looks down. There it is. The Dinkel-Basis . She can reach it without straining. She puts three boxes in her cart.
Klaus interrupts. "The system," he says, tapping his temple, "is a tool. Not a god. Primus tells you what a good shelf looks like. It doesn't tell you why a good shelf works."
He walks to the dairy aisle. Lea follows, clutching her pen. Klaus points a stern finger at a gap on the third shelf. "But look. Yesterday, an old lady—Mrs. Gartner—she stood here for five minutes. She couldn't reach the Dinkel-Basis muesli. Her shoulder is bad. She left. She bought it at the EDEKA across the street." primus rewe mitarbeiterschulung
"But the training says the third shelf is for premium," Lea whispers, afraid to challenge him. "The system says…"
A medium-sized REWE store in a suburban German town, 7:30 AM. The store is closed, but the lights are on. Later that day, Mrs
The Principle of the Third Shelf
Klaus smiles. It’s the first time he has smiled all morning. She does not look up at the third shelf
Lea gasps. "But the inventory flow! The rotation!"