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For over 40 years, Drake Software has been a cornerstone of the tax preparation industry, particularly beloved by small to mid-sized accounting firms. Known for its "one price fits all" model (no per-return fees) and its deep roots in customer service, Drake has built a loyal following. However, like any complex software, users inevitably face technical glitches, e-filing errors, or simple "how-to" questions. This is where Drake Software Support becomes the most critical tool of the season.
4.5/5 – Loses half a point only for occasional March hold times.
A significant portion of support calls are actually training requests. To combat this, Drake offers Drake University —a free library of on-demand video tutorials, webinars, and CPE (Continuing Professional Education) credits. This is the first stop for new employees learning the software.
For the solo practitioner or small firm, this support model is worth the price of admission. While it isn't flawless (no support is), Drake’s combination of fast phone response, tax-proficient agents, and free training resources makes it one of the best in the professional tax software space.
Users can log in to the official support portal to submit non-urgent tickets, download hotfixes, and access the comprehensive knowledge base. The knowledge base contains thousands of articles, from "How to fix reject code R0000-500" to "Setting up multi-state withholding."
For over 40 years, Drake Software has been a cornerstone of the tax preparation industry, particularly beloved by small to mid-sized accounting firms. Known for its "one price fits all" model (no per-return fees) and its deep roots in customer service, Drake has built a loyal following. However, like any complex software, users inevitably face technical glitches, e-filing errors, or simple "how-to" questions. This is where Drake Software Support becomes the most critical tool of the season.
4.5/5 – Loses half a point only for occasional March hold times.
A significant portion of support calls are actually training requests. To combat this, Drake offers Drake University —a free library of on-demand video tutorials, webinars, and CPE (Continuing Professional Education) credits. This is the first stop for new employees learning the software.
For the solo practitioner or small firm, this support model is worth the price of admission. While it isn't flawless (no support is), Drake’s combination of fast phone response, tax-proficient agents, and free training resources makes it one of the best in the professional tax software space.
Users can log in to the official support portal to submit non-urgent tickets, download hotfixes, and access the comprehensive knowledge base. The knowledge base contains thousands of articles, from "How to fix reject code R0000-500" to "Setting up multi-state withholding."