The third addon seemed boring: captures chats when agents are offline. But instead of a cold “Leave a message” form, it used the customer’s browsing history to auto-fill their product and question. Then it slotted the conversation back into the live chat timeline when Maya returned, complete with a one-click “Reply via email or chat” toggle.
But she clicked anyway.
It wasn’t just canned responses — this addon learned from her most frequent answers and suggested them before she typed. Worse (or better), it grouped questions. When three people asked about “return policy for opened drones,” it offered a prepared but personalized reply: “I see you’re asking about our 30-day drone return policy. Here’s the link + a prepaid label form.” codychat addons
Her boss, Leo, pinged her on Slack: “Maya, CodyChat added new addons last night. Look under ‘Extensions.’ Might help.” The third addon seemed boring: captures chats when
The second addon turned gray generic visitor names into colored badges: 🟠 Browsing returns page | 🔵 Third visit today | 🟢 Has item in cart but stuck on coupon field . Maya stopped asking “How can I help?” She started saying, “I see you’re trying to apply SAVE20 on the wireless earbuds — that code expired yesterday, but here’s a fresh one: FAST15.” But she clicked anyway